Fishing Haven Caravan Park - Palmers Island via Yamba NSW
Fishing Haven Caravan Park
is situated on Palmers Island which is situated 6km west of Yamba. This is an absolutely charming caravan park right beside the Clarence River. The park has 25 tourist sites and the owners are very friendly and helpful. If you love to fish then you will find this an excellent location. The resident owners are the McKeon and Burton families. Bookings can be made by telephoning the park
and please tell them that you have seen their photos on Caravan Park Photos.
REGION: > NSW > North Coast > Northern Rivers > Palmers Island via Yamba
CONTACT AND LOCATION
|Address:|| 35 River Rd - E Palmers Island via Yamba NSW 2463|
|Phone:|| 02 6646 0163|
We stayed at Fishermans Haven Van Park during the September School holidays 2012. Booked in for 3 nights ended up staying 5, and if somebody hadnt have had our site booked would have stayed another 5. We have a little dog, at no time did i feel that the dog wasnt welcome there. Nearly every other person/family staying in the park also had a dog. It is up to you as a dog owner to be responsible for your dog. which includes not leaving it alone at any stage to annoy other holiday makers. (who wants to listen to a yapping barking dog while you are trying to relax on holidays) Oh I also noted there was a Pet Motel just down the road, maybe that would have helped you out DP..As for the dog sleeping on the bed..Oohh Ahhh, may be aloud to sleep on your bed at home, but in a holiday unit?? Disgraceful..Enough ranting, we sure had a great time and will definatly be back for another holiday there, sooner rather than later i hope.. Lovely clean ammenities, beautiful green mowed grass to camp on 10/10 Matt and Sarah..signed, one VERY HAPPY camper :)
I would like to take this opportunity to respond to your charge that we are not pet friendly.Initially, your first booking enquiry with us was via email. Going through our correspondence, I note that you received an email from our office and the entire quote states; 'Pets are welcome and must be either with you on a lead or secured at your accommodation at all times. Our policy states that pets are not allowed inside any of the cabins, however, each of them have a verandah area that has an outdoor setting and shelter for your pup.
During these numerous conversations, no-one mentioned to you that this area was gated.
You would also note on your deposit receipt that we emailed to you, that we state clearly on the bottom of your receipt our rules regarding pets in our park. It states that pets are not allowed inside your cabin and that your pet is your responsibility at all times.
Our holiday park policy is that we do not allow pets to be left alone at our park. If an animal was to become distressed, we have no way of helping the poor creature and nor do any other holiday maker want to listen to an agitated animal barking.
I would also like to point our that you did in fact leave your dog, a long haired golden retriever, alone in our cabin whilst you both went out for the night. I say this because he was seen taking a nap on the master bed when you were out of the park.
Apparently he looked quite comfortable with his head on the pillows.
I would also like to point our that on your arrival, you never mentioned your displeasure with your accommodation, merely the fact that you didn't have a lead for your dog that would hold him.
When we tried to assist you with the offer of a stronger lead, you declined it's use.
We even supplied a barricade for your verandah to help keep your very large animal contained and yet you are still displeased.
You had every opportunity on arrival to let us know that you were unhappy with the accommodation and we would have happily given you a refund, then and there.
You mentioned that you raised your concerns with us on your departure. I would like to add that any grievances that you brought to our attention were dealt with in a prompt and timely manner.
May I suggest that when booking your next holiday that you read your emails and receipts correctly, that you be clear about your expectations and that you also disclose the size of your pet. This will ensure that during your next holiday experience, you wont be so disappointed and you will not feel the need to misrepresent a hardworking family owned park in a public forum,
We pride ourselves on delivering a friendly, professional and unique holiday experience and try to make everyone's stay with us as enjoyable as possible. And for anyone else thinking of visiting us at the Fishing Haven Holiday Park, you and your pets will be more than welcome.
We stayed at Fishing Haven Caravan Park for 7 weeks in May- June 2012 and really enjoyed our stay. Owners Sara and Matt were fabulous people would do anything to please you. Amenities were spotless Gazebo a great place to have happy hours lovely comfy seating with a large table.
We found the park very friendly and mixed with some of the permanents. ( Pat
This park is advertised as "pet friendly" both on their website and on the signage leading into the park. When I initially emailed the park, I was specifically looking for a cabin that was pet friendly as my partner and I were coming down from Brisbane to visit the area with our golden retriever and catch up with friends. I was told that all cabins have "a verandah area that has an outdoor setting and shelter for your pup". When I phoned for further details, I was told that the verandahs were gated. My partner and I were rather disappointed when we arrived to find that the verandah was in fact not gated and that only one of the other cabins (which was booked) had a gate. Furthermore, a list of rules were posted inside the cabin that stated that dogs are not to be left unattended. So while pets may be allowed in the park, it is certainly not "pet friendly" if they must be constantly chained to a pole without any secure enclosure for them to be left alone for a while. This affected the plans we had for the weekend as we had intended to leave our dog in a secure area whilst visiting friends, but instead had to find a friend willing to mind our dog. Upon checking out the next day, we raised our concerns with one of the owners. Instead of taking it on as feedback that could help to improve the park, it was taken offensively and we were made to feel as though we were somehow supposed to have already known the rules around leaving pets unattended (which are not posted on the website, nor were disclosed to me upon booking) and that the park is not in fact pet friendly (despite it being posted on park signs and on the website). The cabin itself was tidy and well equipped but this experience put a damper on our weekend. We will not be staying in this park again and would not recommend it to anyone looking for pet friendly accommodation as it is certainly not that.
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